Merchandise return authorization or warranty claim
The merchandise return authorization form lets you submit a return request or warranty claim for products bought from Accès Distribution Produits. Filling out this form is the first step for any return, exchange or claim.
How to submit a return or warranty request
Timeframe and conditions
Returns are accepted within 30 days of the date you receive the order. The product must be in its original packaging, unused and in resalable condition. Final sale items and special orders can't be returned.
Fees that apply
Restocking fees of 15 to 25% apply to accepted returns. Handling and shipping fees are the customer's responsibility, except where there's a verifiable manufacturing defect. In the case of a defect, the product is replaced under warranty.
How processing works
Once you submit the form, our team reviews the request and gets back to you within 15 business days. That window includes checking with the manufacturer when needed. After authorization clears, you'll get the return or warranty instructions by email.
Return request
Fill out the form below to submit a return request. Our team will get back to you as soon as possible.
Frequently asked questions
Return requests have to be submitted within 30 days of receiving the product. After that, returns aren't accepted unless there's a manufacturing defect covered by warranty.
Restocking fees of 15 to 25% apply. Round-trip shipping fees are the customer's responsibility, except where there's a defect. Final sale items and special orders can't be returned.
Processing takes 15 business days from when we get the request. That window can shift depending on how fast the manufacturer responds to warranty claims.
Products have to be in their original packaging and in resalable condition to qualify for a return. Opened, used or customer-damaged products aren't accepted.
Got questions? Contact us. You can also check our warranties, refunds and returns policy and our shipping policy.